ombudsman Tag

Council Pays £60k Following Complaints

COMPLAINTS against Cardiff council to a local government watchdog have resulted in payouts totalling more than £60,000, the Echo can reveal. The data, released under the Freedom of Information Act, showed the Public Services Ombudsman has investigated 422 complaints into the council over the past five years. In 75 of these investigations the council was [...]

Harlow Council Compensates Woman For Leak Fix Delay

An Essex council has paid £4,500 compensation after a report found its delay in fixing a leak in a bedroom had a “negative impact” on a family’s life. Harlow Council’s 18-month delay meant the complainant’s daughter had to share a bed with her, sleep on a sofa or stay with friends. A report by a [...]

How Does Maladministration Warrant A 10% Pay Increase?

I am a grandfather of a disabled child living in West Sussex, a qualified nurse and a qualified health and social care manager. I have for many years been astonished by the quality of social services for children. Two stories from The Argus, when read together, give the people of West Sussex plenty to worry [...]

Warwickshire County Council Rapped Over ‘Flawed’ School Admissions Appeal

EDUCATION officials have been found guilty of maladministration after conducting a “flawed” school admission appeal. A mum complained to the local government watchdog after a Warwickshire County Council appeal panel ruled a primary school was too full for her daughter. The Local Government Ombudsman found the hearing lasted just five minutes and that notes were [...]

Council rapped by Ombudsman for failing the disabled

Chorley Council, along with seven other Councils across the UK, have found been guilty of maladministration after scrapping, without consultation, a concessionary 50p bus fare for disabled individuals during peak times. The Ombudsman found that the Council had failed to uphold their own disability equality schemes and consequently caused injustice to two complainants and were ordered [...]